No, the original “Caya Gel” manufactured in Germany is not FDA approved and therefore cannot be sold in the United States. Please see FAQ titled Caya doesn’t come with gel so what do I use for more information […]
Can I use Caya on my menstrual cycle?
Yes, you can use the Caya diaphragm during your menstrual cycle! Please note that it is not a menstrual cup. The Caya diaphragm is designed for contraception, not for collecting menstrual flow. […]
What if my pharmacy doesn’t know about Caya, or says it is unavailable?
Some pharmacies have never heard of Caya and automatically assume they don’t have it available, but Caya is available at most retail pharmacies (Except Walgreens)! If your pharmacy doesn’t know Caya, please share Caya’s Reimbursement Number (RN) with them: 63704-0020-01. If they still say it is unavailable, we can help! Call or message Caya. We will be happy to contact your […]
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Does insurance cover contraceptive gel?
Contraceptive gels are readily available over the counter at most retail pharmacies, and therefore those are not covered by insurance. One of our compatible gels, Phexxi, can be covered by insurance. Please contact your insurance company to verify coverage. […]
Is there a mail order prescription option? How does it work?
Yes, there are two mail order pharmacies that always stock Caya and are ready to receive, fill, and ship your Caya to your preferred address. American Mail Order Pharmacy (AMOP) or Health Warehouse Mail Order If you have used our telehealth service, all prescriptions will be sent to AMOP unless specified otherwise. If you have questions regarding your prescription, please […]
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What if my healthcare provider doesn’t know about Caya, or says it is unavailable?
If your provider doesn’t know Caya, we can help: Call Caya. We will be happy to contact your healthcare provider and send them a Caya Provider Education Kit or connect you with a Caya preferred provider in your area. […]
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Does insurance cover the Caya diaphragm?
Most insurances cover the cost of the diaphragm. If you are concerned it’s best to contact your insurance company to confirm the amount they will cover. […]
Do I need a prescription to get Caya? If so, how do I get a prescription?
Yes. The United States FDA requires that patients have a prescription for the diaphragm. Your healthcare provider can dispense Caya to you at your appointment, or provide you with a prescription for you to fulfill. See our Get Caya page for prescription fulfillment options. Or you can get a prescription via a telehealth appointment. […]
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Do I need to see a healthcare provider to ensure Caya fits/works for me?
No. Caya is one size fits most. However, if you have concerns about Caya fitting you or if you are inserting it correctly, you can meet with your healthcare provider. If you know of any reproductive concerns or abnormalities that might prevent you from using Caya—or using it correctly—it’s best to meet with your provider first. If you are having […]
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What do I do if I leave the Caya diaphragm inside me for more than 24 hours?
Wearing the Caya diaphragm for more than 24 hours can promote bacterial growth, which can lead to infection and Toxic Shock Syndrome (very rare). We recommend contacting your healthcare provider to see if an examination is necessary. […]
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