Your Questions Answered
Yes, there are two mail order pharmacies that always stock Caya and are ready to receive, fill, and ship your Caya to your preferred address.
American Mail Order Pharmacy (AMOP) or Health Warehouse Mail Order
If you have used our telehealth service, all prescriptions will be sent to AMOP unless specified otherwise. If you have questions regarding your prescription, please contact either the American Mail Order Pharmacy or My Virtual Physician.
If you have seen your own provider, you may prefer that your prescription be filled through one of the two mail order pharmacies. If so, you may do so one of two ways:
- If you receive a written prescription, you can submit the prescription to a mail order pharmacy using the forms and instructions they provide at the above links.
- Your provider can send the prescription directly to one of the mail order pharmacies. Please inform them during your appointment and provide one of the e-scribe numbers (we will insert the e-scribe numbers here).
No, the original “Caya Gel” manufactured in Germany is not FDA approved and therefore cannot be sold in the United States. Please see FAQ titled Caya doesn’t come with gel so what do I use for more information
- VCF Gel is the most commonly used water-based gel that is available over the counter at most retail pharmacies
- Phexxi is the other gel that has been tested as compatible with Caya. Phexxi does require a prescription, so please contact your provider if you are interested in this gel.